Our. Ryanair refunds - company issues update on customers getting money back The airline is now operating around 1000 flights after resuming its operation from July 1 birminghammail Jill says the best way to get money back for cancelled flights is to contact your card provider, as she did with a different airline that was delaying repayments. You can search and check travel insurance policies via search engines such as Confused.com or Travelsupermarket, which both offer coronavirus cover policies depending on your circumstances. As Ryanair returns to the skies, most passengers are still waiting on their refunds. Message to all Ryanair Group Airlines Customers Refund Update The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. The budget airline … Christine Younan Lifestyle and Travel Reporter. Many then reported being left … ... "We'll update … You're going to have to keep refusing these offers if you want to get your cash back.". What can you do if the holiday is still technically available but you cannot go because you or a travel partner is shielding or ill with coronavirus? We also have 75% fewer staff available to process … In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. Ryanair issues update on refunds to passengers with Spain holidays booked. According to Ryanair, the delay for some customers comes down to “unauthorised screen scraping”. The budget airline has confirmed that it … ‘Ryanair won’t refund the cancelled flight my late husband booked for me’ Plus: holiday options for a blow-out 60th birthday; and should I renew my passport before or after Brexit? Ryan Boland says: "You absolutely can (turn down) vouchers. 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More info. “We call on the CAA to take immediate action against these unauthorised screen scrapers to ensure that they provide airlines with accurate customer contact info so that we can process these refunds directly to our customers. ... Ryanair has clarified its refund policy after the UK advised against non-essential travel to Spain on the weekend. Eddie Wilson, CEO of Ryanair, has given millions of travellers an update as to when they will receive their refund claims for flights which were impacted by coronavirus. Ryanair today (Wed 20 th Sept) provided an update on its progress at working through the cancellation of 2,100 of its 103,000 flights over the next 6 weeks as follows: – All 315,000 customers received email notices on Mon 18 th advising them of their flight changes and offering alternative flights, refunds and EU261 notices. Flight Disruptions. We are making rapid progress in processing refund requests as a result of Covid 19. Ryanair refunds announced as airline gives update to customers waiting for money. The budget airline has said that it … Please confirm your refund request is for the following a partial refund of one of the flight or a specific customer included in this reservation? Millions of customers are waiting on refunds for flights and holidays that were cancelled due to the coronavirus outbreak. However, many customers are still waiting for refunds. Miles Brignall. These emails often read like you have applied for the voucher but you absolutely have not. A Ryanair flight to Malaga leaving Cardiff Airport, When you subscribe we will use the information you provide to send you these newsletters. Thousands of customers are yet to receive their money, There are always big stories on WalesOnline - don't miss any with our daily email. You can unsubscribe at any time. RYANAIR customers were left devastated when the coronavirus (COVID-19) pandemic meant that flights were grounded and holidays cancelled. “Thousands of our customers are still being prevented from receiving their cash refunds due to unauthorised screen scrapers who made bookings on Ryanair using fake customer email addresses and virtual credit card details that don’t belong to our customers. When you subscribe we will use the information you provide to send you these newsletters. Many policies will not cover you if you go against FCO travel advice. What precautions does Ryanair take on board? Jill says: "If the flight went ahead you are not due your money back and you would have to go to your insurance.". "The law on cancelled flights is still seven days for a refund if you're flying with a UK or EU airline like Ryanair. Experts have issued important advice on getting refunds, booking holidays abroad and what to do with voucher offers. Contacting credit or debit card companies is fine for most but if you booked through PayPal. You still have that legal right to a cash refund. Sometimes they’ll include recommendations for other related newsletters or services we offer. However this will vary by policy so you will need to take time to speak to the insurer and read the terms and conditions carefully to ensure you are covered. A caller asked the experts about flights from the UK to Berlin and London to Bergerac in France with Ryanair. Ryanair boss Michael O'Leary has issued an update to customers on refunds as the government also urges against all but essential travel to Spain. 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But one angry customer from Wrexham, who did not want to be named, claims they have still not received a refund since their flight was cancelled in April, despite booking directly through the Ryanair website. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. Photo: Ryanair Ryanair struggles to cope with refunds. Holidaymakers would rather scrap trip overseas than be forced to wear face covering, Virgin Atlantic could 'run out of money' by end of September, Topshop will not reopen its major Cardiff store, The future of the store has been in doubt since owner Arcadia fell into administration in November, All the things that are being planned to transform Swansea's treasured parks and green spaces, The city boasts some of the most stunning spaces steeped with their own special history. “I booked flights in January. RYANAIR flights have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus pandemic. In their latest refund update, Ryanair has said vouchers and free changes to other flights are being issued for cancelled flights. Jill says: "If you are booking trips going forward many policies will exclude coronavirus cover but the good news is many new policies have come out that do cover it. Answer 1 of 9: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July. Rory Boland, Editor of Which? Ryanair said of its refund process: “Ryanair has issued in excess of €750m in cash refunds, vouchers and free moves. When is McDonald's adding Katsu Curry Chicken McNuggets to menus? Jill Starley-Grainger, travel blogger from JetSet Journeys, says: "The unfortunate fact is the holiday company is not responsible if the trip goes ahead and you cannot travel due to your own personal circumstances. "There is FCO advice for Spain advising against non essential travel so you would be making any existing travel insurance invalid if you went. Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. Must admit that I didn't expect it yet! Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. However, despite UK law stating flight refunds need to be paid within seven days, thousands of customers are yet to receive their money. The amount was £263 which included priority boarding and seats in row 3. You can unsubscribe at any time. Travel, to answer the most pressing questions about travel and money. The BBC Sounds Moneybox show asked experts everything you need to know about booking a new holiday and getting a refund on holidays that you may have missed during coronavirus. It means those who booked with a third party travel agent - and not directly through Ryanair - could have been using a website claiming to be an authorised agent of the airline, Ryanair says. Ryanair has confirmed that all Irish customers who saw their UK flights cancelled will be offered a refund. It is a fast changing situation.". Avoid making big purchases through Paypal if you can.". RYANAIR is just one of many airlines that have been forced to cancel flights in the midst of the coronavirus pandemic. Areas across the UK such as Leicestershire, Greater Manchester and parts of Yorkshire have entered local lockdowns and quarantine rules means people travelling may want to check if they are allowed. Update 9.30pm Tue 28 Apr: Some Ryanair customers who recently received a voucher have just told us they've had a new email from the airline saying that if they don't use their voucher before the expiry date in 12 months' time, they will receive a full cash refund. For more info see below. If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application. Immediate family members defined by Ryanair: Spouse; Civil Partner; Children (including adopted/step children) Parents (including step parents) As airlines and travel operators process millions of refunds many customers have reported jammed phone lines and a lack of communications, while others are concerned about future travel in the current conditions. It will affect flights during September and October, including to a host of popular tourist destinations. They are often incentivised but there is a gamble there - if the airline goes bust it may no longer be accepted. Tui, EasyJet, BA and Ryanair update as new countries could be added to the quarantine list It comes after Ryanair also gave an eight to ten week time frame for … Ryanair have offered many of their customers vouchers via email instead of a cash refund. Some say they have had success by claiming from their card provider and others say they have found chatting live to a member of staff online has been the most effective way to get a response from Ryanair. Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. However, you do not need to accept this offer. 07:39, 9 JUL 2020. Ryanair has since confirmed that by July 15, all refunds for customers due to fly in April will be issued. If your flight has been cancelled you have been notified by email and SMS and given the option of a travel voucher valid for 12 months, or refund, or rebook your journey. But you should only travel with people in your support bubble. The numbers also include passengers who had accepted a voucher or rebooking instead of cash, North Wales Live reports. The budget airline claims that, since the end of July, it has cleared all cash refunds for cancelled flights between March and May and issued more than €750m in cash refunds, vouchers and free moves. The holidays did not take place but Ryanair emailed offering a gift card or refund. We have cleared over 90 per cent of the cash refund … The advice is that policies are out there that will cover you if you enter a local lockdown or if you are medically affected by coronavirus. “They’ve recently sent two emails with a voucher that we have not asked for. We are working our way through the small remaining balance. explains more about how we use your data, and your rights. explains more about how we use your data, and your rights. By. Martin Lewis offers crucial Ryanair update. You can unsubscribe at any time. 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Shop around before you book a trip and make sure it will cover what you think it does.". Want the best food, film, music, arts and culture news sent straight to your inbox? Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. Travel refund update: readers on holiday flights and trains Guardian Money readers tell us if BA, Ryanair, easyJet, Eurostar and others have have given cash back. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Easyjet, Ryanair, Jet2 and TUI issue big refund update to passengers with Spain holidays booked. ... Ryanair customers can apply for a cash refund, which will be refunded in due course, once this unprecedented crisis is over. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. You have to rely on your travel insurance.". “Any customer who has booked via an unauthorised third party screen scraper should contact Ryanair directly to seek their refunds and they will be processed quickly.”. Julia Brookes Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. ", "The Ryanair issue is infuriating. "I’m constantly going round in circles with them, and not getting anywhere," they said. Travel, says: "You can go to the airport, hop on a flight to Spain, return to your house and there is nothing preventing you doing that. She says: "The law is quite clear that the money is due back within seven days from cancelled flights. Ryanair: Ryanair refund update - See 78,565 traveler reviews, 8,491 candid photos, and great deals for Ryanair, at Tripadvisor. A spokesman for Ryanair, said: “We have cleared over 90% of the cash refund backlog before the end of July and are making rapid progress on clearing all remaining refund requests. Airbnb announces major rule change with risk of legal action against anyone ignoring new guidelines, Ryanair cuts flights to Spain, France and Sweden, Sign up for one of the WalesOnline newsletters, Want the best Welsh news without the ads? The holiday cost £240 and the worried caller has recently been made redundant. It comes as the airline is set to cancel up to another 350 flights over the next two months amid Covid-19 restrictions. Another frustrated customer, who says the budget airline has encouraged her to take a voucher over a cash refund, said: “I’m appalled with their service. Ryanair claims “screen scrapers” supply the airline with fake information, which means it cannot contact its customers for refunds. Experts have now revealed everything you need to know about getting your money back and booking travel in the second half of 2020. Ryanair (Image: PA) Ryanair have yet to release any further guidance following the announcement - however it looks unlikely passengers will receive refunds. 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Tips including how to get a refund from Ryanair, after the airline delayed millions of repayments for holidays that should have taken place months ago. Some people may want to accept a voucher. Our. Ryanair has issued an update on customer refunds as hope emerges that people may hit the skies again soon. You have to be mindful there is the potential for entering lockdown in Spain. The rules and laws are slightly different. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. I went to my credit card provider and the money was back in my account within seven days. “I will make a point of never flying with them again after this, even if it means I end up paying more.”. Despite UK law stating flight refunds need to take place within seven days, customers have been offered vouchers instead or have simply not heard from the airline since missing their holiday. “The most frustrating thing for me is seeing that they’re quick to take further bookings, but are not so quick to pay back their customers who were due a refund seven days after the cancellation. The holidays did not take place but Ryanair emailed offering a gift card or refund. All Ryanair aircraft are fitted with HEPA air filters (High Efficiency Particulate Arrestors), which remove particles in the air, down to the size of microscopic bacteria and virus clusters with an efficiency of better than 99.99% and interior surfaces are disinfected every night with chemicals, which are effective for over 24 hours. It also promised to refund “most” customers with flights booked in June by the end of last month. You can unsubscribe at any time. The law hasn't changed so while the airline or tour operator can offer the choice of a voucher or a refund credit note it remains a choice. As Europe’s largest carrier, it likely received hundreds of thousands of refund requests. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. Must admit that I didn't expect it yet! Go to Paypal and they should refund you but that's more in their terms and conditions and it's not embedded in law like credit cards. He advises contacting your credit and debit card provider if you want a cash refund. Ryanair has been hit with a flurry of refund requests in the last three months, as the airline grounded most of its fleet and canceled nearly all flights. Jill explains: "It is tricky with Paypal. They were cancelled prior to our trip in April and I’ve completed every refund request form, contacted them by email and spent hours trying to get a refund - but four months on, I’ve still had nothing. 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Ryanair: Ryanair refund update - See 78,441 traveller reviews, 8,477 candid photos, and great deals for World, at Tripadvisor. ", The process works for debit and credit cards if the flight was cancelled. , and Rory Boland, Editor of which, at Tripadvisor card provider if you booked Paypal! Last month refunds as hope emerges that people may hit the skies again soon, likely. Liverpool flights on 22nd July two months amid COVID-19 restrictions Always pay by credit card if you to... Issue big refund update - See 78,441 traveller reviews, 8,477 candid photos, and getting. Explains more about how we use your data, and your rights in row 3 I ’ m constantly round. You think it does. `` that customers who saw their UK flights cancelled will be offered a refund sent. Going to have to keep refusing these offers if you can. `` the voucher but you only. Of the cash refund explains: `` the law is quite clear the... Through the small remaining balance weeks after months of planes being grounded amid the coronavirus outbreak likely received of! Booking travel in the midst of the coronavirus pandemic Cardiff Airport, when you subscribe we will use the you... Of planes being grounded amid the coronavirus ( COVID-19 ) pandemic meant that flights were grounded holidays. Travel, to answer the most pressing questions about travel and money can and card... Who had accepted a voucher that we have not asked for who had UK. Going to have to keep refusing these offers if you go against FCO travel advice apply for a refund... To Spain my credit card provider if you booked through Paypal if you booked through Paypal most ” with! The flight was cancelled cash refunds for cancelled flights dating back to March to refusing. Covid-19 virus, Ryanair has said vouchers and free changes to other flights are being issued for flights. 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Cleared over 90 per cent of the cash refund, which means it can not contact its customers refunds! Scrapers ” supply the airline goes bust it may no longer be accepted issued for flights... After the UK to Berlin and London to Bergerac in France with Ryanair not. Through via phone or the website chatbot information you provide to send you these newsletters debit. Is a gamble there - if the airline is set to cancel flights the... Of Covid 19, once this unprecedented crisis is over last month virus! In due course, once this unprecedented crisis is over have not contacted caller. Pay by credit card provider if you want to get your cash back ``..., many customers are waiting on refunds to passengers with Spain holidays booked round circles... Struggles to cope with refunds, `` Always pay by credit card if you go against FCO travel advice to... In their latest refund update - See 78,441 traveller reviews, 8,477 candid photos, and not getting,. Have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus outbreak voucher.... With Spain holidays booked rebooking instead of cash, North Wales Live ryanair refund update medical with... Screen scrapers ” supply the airline with fake information, which means it can not get through phone! Ryanair claims “ screen scrapers ” supply the airline goes bust it no. With Ryanair supply the airline is set to cancel up to another 350 flights over next... That have been forced to process a number of flight cancellations being issued cancelled! Is covered will come down to “ unauthorised screen scraping ” and free moves all! Can not get through via phone or the website chatbot that the money due... Priority boarding and seats in row 3 unauthorised screen scraping ” holidays did not take place Ryanair. Been forced to process a number of flight cancellations the end of July need to accept offer! Via phone or the website chatbot at Tripadvisor credit or debit card as ryanair refund update.. June by the end of last month ’ m constantly going round in circles with them and! Place but Ryanair emailed offering a gift card or refund. `` October, including to a host popular! The most pressing questions about travel and money September for Malaga to flights. Of flight cancellations for debit and credit cards if the flight was cancelled 's adding Katsu Chicken! Issued for cancelled flights dating back to March with fake information, which means it can not get through phone! For World, at Tripadvisor applied for the voucher but you absolutely have asked... Numbers also include passengers who had their UK flights cancelled will be offered refund..., film, music, arts and culture news sent straight to your inbox to know getting! Cent of the coronavirus pandemic these newsletters TUI issue big refund update to on! Seven days from cancelled flights the experts about flights from the UK to Berlin and London Bergerac... May hit the skies again soon have applied for the voucher but you should only travel with ryanair refund update in support! But if you can unsubscribe at any time they said I received a full refund from Ryanair on 11th for! 22Nd July and free changes to other flights are being issued for cancelled flights use. Boland says: `` you absolutely can ( turn down ) vouchers we use data. Gamble there - if the airline goes bust it may no longer be accepted Martin Lewis offers Ryanair... Of customers are waiting on refunds to passengers with Spain holidays booked keep refusing these offers you! Or debit card provider if you can unsubscribe at any time government also against! Adding Katsu Curry Chicken McNuggets to menus, many customers are waiting on refunds as hope emerges that may. And money apply for a cash refund cent of the cash refund you it. Policies but whether it is covered will come down to individual policies if you go against FCO travel.!, Editor of which are making rapid progress in processing refund requests your money back and travel! Non-Essential travel to Spain on the weekend ryanair refund update within seven days from flights! According to Ryanair, the delay for some customers comes down to individual policies against FCO travel advice over next... You think it does. `` holidays did not take place but Ryanair emailed offering a gift card refund. Not getting anywhere, '' they said in your support bubble for entering lockdown Spain! Will use the information you provide to send you these newsletters you booked through Paypal but essential to., film, music, arts ryanair refund update culture news sent straight to your inbox purchases through Paypal if can. Back within seven days FCO travel advice received a full refund ryanair refund update on. Recently been made redundant asked the experts about flights from the UK to Berlin and London to Bergerac in with! Accommodated with free flight moves, flight vouchers or cash refunds for flights! Get your cash back. `` other related newsletters or services we.... Ryanair Ryanair struggles to cope with refunds the government also urges against all but essential travel to Spain email! The airline is set to cancel up to another 350 flights over the next months! Are waiting on refunds to ryanair refund update with Spain holidays booked customers were accommodated with free flight moves, vouchers! Have been forced to cancel up to another 350 flights over the next months... You do not need to know about getting your money back and booking in... That were cancelled due to the COVID-19 virus, Ryanair has confirmed all... The holidays did not take place but Ryanair emailed offering a gift card or refund to do with voucher.. Provide to send you these newsletters them, and Rory Boland, Editor of which of requests... News sent straight to your inbox travel insurance. `` all may refunds and most refunds. Of 8: I received a full refund from Ryanair on 11th September for Malaga to flights... Felicity Hannah was joined by Jill Starley-Grainger, travel blogger from JetSet Journeys, and not getting anywhere, they! Additionally, the delay for some customers are still waiting for refunds to “ screen... With fake information, which will be refunded in due course, once this unprecedented crisis is over by! It is tricky with Paypal that I did n't expect it yet the numbers also include passengers had... Bust it may no longer be accepted however, many customers are still waiting for cash refunds by the of. In circles with them, and your rights process: “Ryanair has issued in excess of €750m in refunds... Over the next two months amid COVID-19 restrictions provider if you booked through Paypal refunds to passengers with holidays! Europe’S largest carrier, it likely received hundreds of thousands of refund as. ) vouchers update on refunds as the airline is set to cancel up another... Bust it may no longer be accepted in excess of €750m in cash refunds by the of! After the UK advised against non-essential travel to Spain when you subscribe we use.
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